These services aim to go over all the product life cycle with highly qualified professionals who respond to the specialized needs of each customer trying to offer optimum solutions to problems orientated to new work as well as to modernization, replacements and rehabilitation.
Remote Assistance
Remote assistance includes, completely free of charge, enquiries or solution of incidents over the phone or by e-mail with a T.A.S. technician.
Technical Assistance
Technical assistance includes the call-out cost for the technician to the installation, parts used in the repair, and labour charges. Products under warranty are completely free of charge to the customer.
Shipment, return or reception
This consists of shipment, return or collection of a product at the customer’s installation or address, within the 72 hours following notification of the claim to GMV Eurolift, S.A., on work days.
Replacement
GMV makes it possible to replace groups of 3010 valves and stations already installed, with a delivery lead time of 24 – 48 work hours, by the replacement product first being sent by GMV Eurolift to the work site. The product handed over by the customer, once it has been analysed by our technicians, will go back into GMV’s stock as replacement material.
Sale of products
Modernization kits: kits that adapt the hydraulic equipment already installed to the regulations pursuant to Royal Decree 57/2005 of January 21st, establishing provisions to increase the safety of existing lifts.
- 1 overload limit switch NO/NC
- 2 overload and fulload limit switch NO
- Hand Pump PAM Modernization kit
- Car position Indicator Modernization kit
Optimization kits: Kits that optimize the performance of the hydraulic equipment already installed, ensuring enhanced comfort or a longer lifetime of the equipment.
- Soft-starter Optimization kit
- Soft-stop Optimization kit
- Cooler Optimization kit
- Microlevelling Optimization kit
Sale of spare parts
Sales of GMV spare parts follow the same procedure as sales of GMV Eurolift products.
Technical (theoretical and practical) training courses for operators
Objectives: To facilitate familiarity with new and existing products; and to optimize the comfort of the installation (Installation, Regulation and Maintenance – I.R.M.). Type of training: The designated courses are (I.R.M.) for valve groups, pistons and optional products. The courses are theoretical and practical, depending on the product and whether the customer has a training tower available. Geographical area: The courses are given throughout Spain.